At IndusVale, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully to ensure a smooth process:
Eligibility for Returns:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. T-Shirts must be packed in the original packaging).
- Return will be processed only if the product is not different from what was shipped to you
- Return will be processed only if it is determined that the product was not damaged while in your possession
- Returns must be initiated within 7 days from the date of purchase.
Return Process:
- To initiate a return, please contact our customer support team by email at contact@rui2online.com within the specified return period. Alternatively, you can also visit our website and submit your query on our Contact Page.
- Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item(s).
- Inspection and Refund Process:
- Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated above.
- If the returned item(s) are in satisfactory condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow a reasonable processing time for the refund to be reflected in your account, which may vary depending on your financial institution.
Under Exchange Policy
- If you choose to exchange the item purchased from IndusVale within the specified exchange period for the same size or a different size of the same style, you will be provided with a free replacement of the item.
- The applicable refund for an exchange will be processed after the successful pickup of the original item from you.
- Exchanges are only available for pin codes that are serviceable for an exchange by IndusVale.
- You can only select a single item for exchange. While you can exchange multiple items, each item needs to be initiated as a separate exchange request.
- Non-returnable products/categories cannot be exchanged.
- IndusVale reserves the right to restrict exchanges of items purchased if the customer breaches or misuses this policy, as determined in IndusVale's sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, you will need to return the free product as well.
- IndusVale will not be held liable for products returned by mistake. If an extra or different product is returned by mistake, IndusVale is not responsible for its misplacement, replacement, or delivery back to the customer.
Why have I not received my Refund despite Instant Refunds policy?
- For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly (48hrs in case of delay). For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending on your banking partner.
- How long would it take me to receive the refund of the returned product?
- After the refund has been initiated by rui2online.com accordance with the Returns Policy, the refund amount is expected to reflect in the customer's account within 5 to 10 business days.
- Please note that rui2online.comitiates the refund process once the products are received, and the quality check is successfully completed. As a result, the time taken for the refund initiation may vary based on the courier partner's delivery time to an IndusVale warehouse. If there are any discrepancies in the refund, IndusVale may, at its sole discretion, request you to provide a screenshot of your bank statement.
Does IndusVale pick up the product I want to return from my location?
- Currently, we pick up products only from selected PIN Codes. If your area PIN Code is serviceable, you will be able to select the pickup option when you create a Return Request on Website.
- We will pick up the return within 4 - 7 days from the request placement date.
- Please keep the return shipment ready along with all the original tags and package.
Why has my return request been declined?
- This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and IndusVale assumes no liability in this regard. For more details, please write an email to our customer care team at contact@rui2online.com
Why did the pick up of my product fail?
- We make three attempts to pick up the item, if the item is not picked up in the third attempt, the Pick-up request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within the specified return/exchange period.